Our 7-Day Returns & Exchange Window
At #e, we want you to be happy with your order. You can contact us within 7 calendar days from the date your order is delivered to request an eligible replacement or size exchange under the conditions below.
1. Damaged, defective, misprinted or incorrect items
If your order arrives damaged, defective, misprinted or different from what you ordered, contact us within 7 calendar days of delivery at support@hasheclan.in.
Please share your order number and clear photographs of the product, the issue and the packaging. An unboxing video may also help us investigate the issue, but contact us even if you do not have one.
Once the issue is verified, #e will arrange a replacement at no additional product or shipping cost. If a replacement is unavailable or cannot reasonably be arranged, we will discuss an appropriate refund or other resolution with you.
2. Size exchanges
If you selected the wrong size, you may request a size exchange within 7 calendar days of delivery. The item must be unused, unwashed and unworn, with its original tags and packaging intact.
Size exchanges are subject to stock availability and delivery-service coverage. #e covers the reverse-pickup shipping cost for an eligible size exchange. We will confirm any replacement-shipping charge and the exchange process with you before proceeding. If the requested size is unavailable, we will let you know the available options.
3. Change of mind
We do not offer returns or refunds simply because you changed your mind, no longer want the item, or prefer a different design. If you need a different size, please refer to our size-exchange policy above.
4. Items that are not eligible for a size exchange
- Items that have been worn, washed, altered or damaged after delivery.
- Items without their original tags or packaging.
- Requests received after 7 calendar days from delivery.
- Items returned without our confirmation and instructions.
These conditions do not limit any rights you may have under applicable consumer-protection laws, including where an item is defective, damaged, misdescribed or incorrectly supplied.
5. How to request help
Email support@hasheclan.in with your order number, the reason for your request and relevant photographs. Please wait for our confirmation and instructions before sending any item back.
We will review your request and guide you through the next steps. Refunds approved by #e will be processed to the original payment method, subject to payment-provider processing timelines.
6. Important notes
Our products are made and fulfilled through a print-on-demand partner. The fulfilment partner's internal claim process does not replace your rights as a customer of #e. Please contact #e directly so we can coordinate with the fulfilment partner on your behalf.
For questions, contact support@hasheclan.in.
Last updated: 6 November 2026